Frequently Asked Questions | FAQs

MEMBERSHIP FAQs

How can I resolve an issue that does not have an FAQ?

  • If you have a question that is not answered in this FAQ section. Please use the Contact Us page to let us know the problem.

  • We answer all inquiries by email to keep accurate records of conversations.

  • Submitted questions are reviewed and used to enhance the FAQs.

I forgot my password (or my password isn’t working).

  • As long as you know what email address your account is associated with, you can use the “Forgot Password” link. See the bottom of the login pop-up (under the Sign in button).

  • If you don’t recall which email address you use for PAHCOM, look in your emails to find emails from PAHCOM. Then you’ll know which email address to log in with.

What are the various types of membership?

  • Physician/Admin, Partner, Lite, Basic, and VIP. All are described in the Pricing section.

  • PAHCOM memberships are gated areas for access to resources. Our primary focus is on Physicians and Administrative Leadership within medical practices. Our access to resources guides serious career minded professionals to become experts and ear their VIP credentials (CMM, HITCM-PP).

  • We also offer services to Partners, generally vendors or fellow associations wanting to connect with and support the smaller medical practice community.

  • Lite membership is available for only $9/mo and includes The PAHCOM Journal, Education Calendar, Partner Directory, and more. Both Physician/Admin and Partner memberships include Lite membership benefits. If you join Physician/Admin and/or Partners, you DO NOT need to join Lite as you will already have those benefits.

  • Basic membership is free and available to anyone. It gives limited access but includes the Education Calendar and The Forum.

How do I know what’s included in my membership?

  • Click on the “Account” tab in the header and then click “Digital Products.” Your subscriptions will be displayed. Click “View” to go directly to a member area.

How can I tell what memberships I have already joined?

  • Once you have signed in with your email address and password, the webpage header will show the word “Account” Click it, and a menu will pop out with your account details, including what you have paid and when, etc.

  • While we recommend you know how to get there, you can also use this direct link - https://my.pahcom.com/account/memberships

Is membership billed annually or monthly?

  • All memberships are monthly and can be canceled at any time.

  • Canceling a membership will prevent future billing.

Where are the menus?

  • Memberships have their own Dashboards for services specific to that member type.

  • Select “Account” from the top of the webpage, and your membership types will pop out.

  • The menu link in the header of all pages will give you access to the member areas for which you have a subscription. The main menu displays publicly viewable information.

  • Lastly, social media and menu links are in the header and footer of every PAHCOM page.

I set up my email but I still don’t have member access.

  • Creating an account only means you’ve provided an email address. Accounts do not require payment.

  • Access to services comes with joining a member area. If you have not joined anything, your account alone will not give you access to any of the member services.

  • Here is a link to the two best pages for understanding the various options for access and what’s included where.

    • https://my.pahcom.com/join

    • https://my.pahcom.com/menu

How do I update my credit card information?

  • Log into your account > settings > payment

  • Select a payment method to edit or delete it.

  • Click “ADD NEW PAYMENT METHOD” input and save a new card

    • You can have multiple cards saved in your profile.

    • Different subscriptions can be linked to different cards.

  • If you have multiple subscriptions, check the card associated with each subscription to ensure it’s correct.

What if my membership is on a company credit card?

  • Always make sure you are using a payment method that is legally authorized. Most practices cover membership dues and certification-related expenses. Remember that PAHCOM membership and VIP recertification are recurring payments, so if you change employers, you'll need to update your payment information to avoid unauthorized use.

  • Employers, please note that membership and certification status is specific to the member, regardless of who makes the payments. It is a good idea to address company credit card use in your practice policies and employee handbook.

  • Unauthorized use of a credit card may be a criminal offense and should be reported to the police. It is best to have a clear policy surrounding practice credit cards, their use, and termination policies, including canceling any previously authorized use.

How do I change my email address on file with PAHCOM?

  • Log into your account, click “Account Settings” at the bottom of the open panel on the right. Click “Profile” in the window that opens with your account details.

  • Click on the email address displayed

  • Underneath the current email address are two lines, one to input your new address and the second to confirm the details.

  • Finally, input your Password and save the change.

I don’t have access to the email address I used to set up my account?

  • Email addresses and passwords can only be changed by the account holder.

  • If you no longer have access to the email address used to set up the account. Please email us using the contact link and provide us with the old email address, as we will need to cancel the old account.

  • You will then need to set up a new account using the new email address. We will provide you with a discount code for the transition period, so you don’t pay twice for the overlapping membership.

My membership was canceled, and I don’t know why?

  • PAHCOM uses a third-party billing provider to handle membership charges.

  • The billing system will attempt to process the payment 5 and 10 days after the original payment schedule.

  • If a payment fails, you will receive an email informing you there is an issue after each failed attempt.

  • If the system can not process the payment after 10 days, the system will automatically cancel the membership

  • To resolve the issue, verify your payment details and rejoin the member area.

What are the membership cancelation terms?

  • There are no cancelation terms. You can cancel at any time without penalty.

  • There are also no refunds. Once the transaction is processed, it is final. Please do not ask us to go back and undo previous purchases.

  • Since all membership types are month-to-month and have no cancelation terms, it’s easy to manage.

How can I cancel my membership?

  • Go to your Memberships (https://my.pahcom.com/account/digital-products) and select the membership you want to cancel.

  • Select “Manage Subscription”.

  • Select “Cancel Subscription”.

  • Many digital products (memberships) include other membership types. Look closely at your account “Digital Products Included” before canceling. In some cases, you may want to cancel a membership that is already included with another type you have.

  • Be advised that canceling membership prevents any new charges to your account for that membership. It does not remove previously completed transactions.

  • If you cancel your membership you will still have access to the PAHCOM platform for the remainder of the membership period paid.

  • If you request PAHCOM staff cancel your membership, you will lose access to that membership immediately.

What can I use InHealth vouchers for?

  • InHealth vouchers can be submitted to PAHCOM and redeemed for a gift card.

  • The physical voucher must be submitted and received by PAHCOM at least ten days before the expiration date.

  • Gift cards can be used in the PAHCOM store and can apply to certification exams, study guides, and other non-subscription merchandise.

  • Gift cards cannot be applied to subscriptions and other recurring payment items including memberships.

CERTIFICATION FAQs

Am I eligible to sit for the HITCM-PP or CMM exam if I have some college and a bit of experience in healthcare?

  • Unless you are part of a Department of Defense, Government Grant, or Academic Credentialing Program, your experience must include a minimum of two years in a patient care setting.

  • Administrative work in a non-patient facility such as a regulatory agency, research facility, or any non-patient treatment environments are not accepted.

  • Education must include 12 post-secondary education credits related to healthcare, management, or technology (additional experience may offset education in some cases).

  • Visit the main CMM and HITCM-PP qualification sections for more detail.

How do I know if I am ready to take an exam?

  • We suggest taking the free quiz to see if you have a good understanding of the content you will be tested on.

I have management experience in a veterinary clinic. Does this count towards the requirements to take the CMM or HITCM-PP exam?

  • We respect and applaud our counterparts who work in a veterinary setting. However, this experience does not satisfy the PAHCOM certification requirements.

Do I have to be a PAHCOM member to be certified?

  • No. National accreditation standards require us to make the certification available to everyone who meets certification qualifications. Anyone meeting the qualifications may sit for the CMM and/or HITCM-PP exams, regardless of membership status.

  • Physician/Admin members receive 50% off of the exam and the option to recertify via CEUs vs. retesting. Membership must be continuous since 30 days after passing the exam in order to qualify for this benefit.

  • Non-members must retest to remain certified after one year. The decision to become a member or retest must be made within 30 days of passing the exam.

I passed my CMM/HITCM-PP exam. What are the next steps?

  • Firstly, we congratulate you on passing your exam. The CMM & HITCM-PP are challenging tests to pass.

  • You will have received instructions by email on how to access your certificate.

  • The next step is to cancel any previous memberships you may have had and join the appropriate VIP group. Being a member of the VIP group is required if you want to recertify annually by submitting CEUs.

  • VIP groups give you access to all of the services listed in the Physician and administrative leadership group and VIP-only services.

RECERTIFICATION FAQs

When is my recertification due?

  • For VIPs, recertification is due before December 31st each year.

  • For non-VIPs, recertification is due prior to your certification anniversary. Non-VIPs must retest annually to maintain credentialed status.

If I cancel my VIP membership, will I still be certified?

  • No, you will become decertified if there is a lapse in VIP membership. Regaining the certification will require retesting.

How do I recertify each year?

  • We provide certified members with a personalized online CEU log. Logging enough CEUs by December 31st of each year will result in automatic recertification.

  • Members who select not to use their online CEU log may submit one PDF file to include all of their CEU certificates before December 31st of each year.

What If I don’t have a Gmail address to access my personal CEU log?

  • Google enables any email address to be linked to a Google account.

  • Information from Google on how to link your email to a Google account can be found here.

How many CEUs do I need to submit for recertification?

  • A minimum of 12 CEUs must be submitted annually.

  • Of the 12 CEUs, a minimum of 6 must be PAHCOM approved.

  • Newly certified members must submit a pro-rated number of CEUs during their first year of certification.

  • Visit the recertification page for details.

My recertification is due soon, and I do not have enough CEUs.

  • There are always new events being added to the education calendar as hosts submit them to PAHCOM. Checking the calendar on a regular basis will give you advance notice of events suitable upcoming events.

  • Many PAHCOM partners offer On-Demand education. You can consume this education at a time that is suitable for your schedule. This On-Demand education typically has a quiz associated to verify the consumption of the material. When the quiz is passed, a CEU certificate will be issued. Visit “CEUs | Where can I find” them to locate the On-Demand page.

What happens if I am audited?

  • PAHCOM audits 10% or more CMMs and HITCM-PPs annually.

  • If audited, you will be asked to upload certificates or other proof of attendance for each CEU claimed on your CEU log for the period being audited.

  • Failing to provide the necessary documentation may result in decertification.

  • Documents must be uploaded in electronic format. Postal mailed documents cannot be accepted.

I am certified but not a PAHCOM member, how do I recertify?

  • Recertification requires that you retest every year on or within 60 days prior to your original certification anniversary.

  • Recertification test fees are discounted 50% when you register 30-90 days in advance of your deadline anniversary date. Click here to register for non-member recertification.

  • There is no additional recertification fee beyond the exam. You must pass the exam in order to be recertified. There are no free do-overs, although the 50% discount may be applied in the event a do-over is necessary and there has not been more than a 30-day gap in certification.

  • Failure to meet recertification requirements results in decertification. Only actively certified professionals are authorized to use the credentials CMM or HITCM-PP after their name.

CONTINUING EDUCATION CEU FAQs

Where can I obtain CEU credits?

How can I tell if a CEU is PAHCOM approved?

  • All events listed on the PAHCOM education calendar are approved and can count towards your CEU requirement.

I received an email about approved CEU education/training. How can I attend?

  • Email promotions for approved CEUs have a button usually labeled “Learn More”. That button will take you to the Education Calendar where you can see more details about the education/training including what credentials it is approved for, who is hosting it, and how to register. Sometimes it does not require advanced registration and the link might just be intended for signing on at the date/time of the education/training.

  • Sometimes we may send emails promoting On-Demand CEUs. A link to more information for those will be on the email, probably labeled “Learn More”. Since those are offered 24/7, they are not on the calendar.

How can I get CEUs from other sources approved?

  • Direct other entities to the CEU Application. It is designed to allow your favorite external resources to have their CEUs approved in advance.

  • Once we approve the CEUs, we will add them to the Education Calendar so others can also register for the education/training.

Do I have to submit proof of attendance certificates with my CEU log?

  • While you do need to have proof, you do not need to upload certificates with your log at recertification time.

  • PAHCOM certifications are subject to audit and you may be asked at any time to submit proof of attendance. Make sure you can justify every CEU logged on your spreadsheet.

Where can I find CEU Certificates from past events?

  • CEU Certificates for approved events are listed on the paged named CEU Certificates.

  • The page can be found in the Basic Dashboard and certificates are listed in chronological order.

  • You must have a password to open the certificate. Passwords are provided to attendees by the host/presenter of the educational event.

  • We recommend you remove the password right after you download your certificate.

Do I need to keep certificates of attendance? I noticed they’re not required in the log.

  • Yes, you absolutely need to keep certificates of attendance or other verification from the CEU hosting instructor or company representative.

  • You are required to have proof of attendance.

  • If the CEU is an approved PAHCOM On-Demand CEU, then you must be able to provide your passing score report as verification.

Can I use the brochure or other CEU event announcements to claim CEUs or verify attendance?

  • No.

  • Proof that an event was held in no way verifies your attendance. You must have verification of your attendance.

I received an email from the CEU host company thanking me for attending a CEU event. Is that verification of attendance?

  • Yes, as long as it clearly states attendance and not just registration. Do not confuse them. Registering is not the same as attending. The verification must be for attendance.

  • You must also keep the headers of the email intact such that it’s clear that it is to you. Your name or email address on file with PAHCOM must be included.

I attended a webinar but didn’t receive my CEU certificate.

  • Webinar hosts are responsible for CEU certificate distribution. If you have not received your certificate after a few days, you should contact the event host. The host’s information can be found on the event listing in the education calendar. Scroll down until you see dates with a line through them to see events that have already taken place.

  • It’s important to note that you should log into an event with the email address used to register for the event. It will be easier for the host to verify your attendance and issue your certificate.

  • Certificates can only be issued to verified attendees. If two people share a computer to watch an event, only the attendee whose email address was used to log into the event can be issued a certificate.

  • Please allow 3 business days from attendance of an event to receive your CEU certificate before contacting the host.

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