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Our manager’s involvement with PAHCOM gave her the tools to get our office certified with NCQA certification (Level 3) on the first attempt. PAHCOM helps keeps her current with healthcare regulations and constant changes which ultimately trickle down to our patients, and allows processes to be in place in closing care gaps for our patients.
— Lisa Affatato, M.D.
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PAHCOM and my medical management certification gives my medical management experience credibility. PAHCOM continues to help me stay current in all aspects and challenges of a medical practice.
— Catherine Brink, BS, CMM, CPC
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The many things which our manager has learned through her involvement with PAHCOM keeps her organized in practice management and especially with workflow in the practice. It has given her personal self confidence in order to do her job and to know that the issues that she deals with on a daily basis are the very same which other healthcare managers face as well.
— James T. Reinprecht, M.D.
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One of our adjunct faculty members handed me a PAHCOM application and started talking to me about this organization named PAHCOM in late 2010 and how this organization would be beneficial to me. She explained that the local Rural Health Partnership was promoting PAHCOM in the Gainesville, FL area so they were giving away 5 memberships. I told her no thanks, I am not taking on anything new. By February 2011 I gave in (she never gave up) and I joined the organization. Then as I started doing research on the organization I realized how amazing it was. I was then compelled to show my appreciation and become active and certified. So I studied and took the CMM exam in July 2011 and passed it. (my second time around) What an overwhelming feeling of accomplishment it was when I received my certification certificate with my name and credentials on it. I felt like I had finally arrived after many years of dedicated work in my field. Everyday when I enter my office, turn on the lights and see my framed certificate on the wall I still feel a warm proud feeling of accomplishment. I will always be thankful for being introduced to PAHCOM and taking the CMM exam, it has added increased knowledge, professionalism and confidence in my career.
— Joan Newell-Walker, CMM
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I have been working as a Medical Office Manager for over three years. After completing my Bachelor’s degree in Business – Healthcare Management, the next logical step was to join PAHCOM. This professional organization has allowed me to network with other Medical Office Managers, and medical professionals, who share the same day-to-day challenges. I have also gained knowledge regarding the ever-changing medical administration field. Next in completing my professional goals is obtaining my CMM certification.
— Dawn Bermudez
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PAHCOM is money in the bank. Whether it's for the business of medicine or not, I always try to put money into the people I depend on and work with.
— Glenn R. Womack, M.D.
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SUPPORT!! That is the first thought I had when I think about the ListServ. No question too "dumb" to ask, someone has an answer for you.
— Charlene Anderson
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Our manager is the crucial backbone of our practice. Her ongoing involvement with PAHCOM keeps her the most up to date with the challenging changes in healthcare. This allows the physicians to keep up in the medical end of patient care and not have to worry about management or administrative issues.
— Robert A. Feldman, M.D.
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Our practice has always been very supportive of PAHCOM. We have received our investment back many times over.
— Gary R. Ensz, M.D.
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My CMM means so much to me. It is this certification that got me my current position. I was interviewed by 8-psychiatrists who reviewed a total of 50 applicants for the management position, and the one thing that set me apart from the other applicants was the fact that I was a Certified Medical Manager.
— Shirley Crochet, CMM
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It is a way of getting the expertise or opinion of your peers at their and your convenience. It is networking without leaving the house or office.
— Joy Till, CMM
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PAHCOM has proven to be an unlimited resource for our office, as advantageous information is shared during their meetings. The networking gives our office manager almost instant access to the solutions and ideas that keep our office running in a profitable, successful manner. In short, I would not practice medicine where the office manager does not belong to PAHCOM.
— Jeffrey G. Meade, M.D.
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The most important feature of the Forum/ListServ for us is that we are not out here alone. We are privileged to share, inquire, vent and sometimes it may be a subject we may not have thought of or an issue in another office that has not come up yet, but eventually it is relevant to our job as time passes. Every office is unique to themselves, but we all share so much in common. Because we are all separated by time and distance, does not mean we cannot get together to listen and give advise. We have the Forum/ListServ. Thank you PAHCOM for all that you do for us.
— Pam Ruvolo
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The HITCM-PP certification covers the knowledge and skills required to implement, deploy, and support healthcare IT systems essential to medical practice business operations today. I now have confidence to talk with authority, ask the right questions and provide suggestions backed up with real technical understanding. I know I've got the skills and employers will see that too. Certification gives me a competitive advantage over other individuals who are not certified. I have now positioned myself to maintain employment or to move up the career ladder in the area of Physician Practice Administration where HIT certification will be heavily emphasized in the future.
— Kimberly Wise, CMM, CPC, HITCM-PP
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Fastest way to reach out to other managers with questions. Most Diverse group of office mangers you will be able to find with one post. You receive a variety of possible solutions or answers to your questions.
— Richard Bolz
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I wanted to tell you what an incredible organization PAHCOM is. I am a member of both state and national Boards [of other organizations] and nothing compares to PAHCOM. Thank you for all the wonderful help that PAHCOM gets to those of us that need it and would not know where to look.
— Nancy Kidd
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Our practice has benefited significantly from the new ideas our practice administrator brings back from PAHCOM, particularly in contracting and human resources. Having our practice administrator be a member of PAHCOM is a 'slam-dunk' and should be a 'no-brainer' for any physician practice.
— Robert Barker, M.D.
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I went from managing a Dermatology and a Urology practice to starting up a practice for 2 Psychiatrists. Never having dealt with Psychiatry before, I knew I needed the help of fellow PAHCOM members. I went to the website and did a Member Search for all members with Psychiatry listed as their specialty. The network of Psychiatry managers was extremely helpful with all the questions I had in starting my practice.
— Pam Lewis, CMM, HITCM-PP
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I became a CMM in 1999 and I am so glad I did! That same year I took a job with a large hospital system network owned practice. One day a few years later after a particularly long network managers meeting at the height of the Malpractice Crisis and release of HIPAA our Director, Catherine Klein CMM summed up being a CMM like this, "When I have 35 managers in the room like this it is so easy to see who the CMMs are, they are like twinkling stars that keep the direction of the room on track, they help me guide everyone in the right direction." I loved that statement and never forgot the tremendous pride I felt at that moment, I have carried it with me like Dorothy's Ruby Slippers ever since!
— Kathryn Eiler, CMM
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The Forum/ListServ has been a very valuable tool for me. I can't even begin to tell you what a time saver this is. In this day of technology and fast changes it is an exceptional tool to be able to jump on-line and ask the "experts". We all realize that we must confirm some items on our own. But I can tell you if I ask a question and get 20 responses and 18 are the same, I will most likely go that way with my decision. I have utilized the Forum/ListServ for so many areas from A to Z. I can no longer imagine life without it.
— Paula Fallon
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I love the feedback from colleagues (both positive and negative) about situations that we all face on a daily basis. I've learned a great deal of relevant information from PAHCOM… relevant, educational, efficient, great advice and great sounding board for all of us. Sometimes we rant a little or get on our "virtual soapboxes" but that is just part of what we all face. Really appreciate the "no question too dumb or too amateur to ask" environment.
— Connie L. Baldridge, BSH, BBA
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PAHCOM is a professional community of managers who care about their practices. Together we provide years of experience and knowledge regarding healthcare, all its compliance demands, and human resource expertise. Many of the topics are serious in nature, some are day-to-day business questions, and some scenarios are just unbelievable (with what we manage day-to-day - staff, patients). We are a caring, supportive community, and want you to join us and become successful in managing your practice. Your journey starts here.
— Pat Sullivan
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As a member of PAHCOM for more than a decade now, I can attest to the fact that the resources that come with ones PAHCOM membership are outstanding. If I need a form, I can go to the member library and find either what I need or something close. Why reinvent the wheel when it is not necessary. But by far the best resource is the Forum/ListServ. This on-line tool is a way to connect with my peers to ask questions, release pent up anger, or to even share accomplishments. The Forum/ListServ is an invaluable tool for the small practice manager of today to keep up with the ever changing healthcare industry.
— Sue Zumwalt, CMM, CPEDCS, HITCM-PP
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PAHCOM makes a difference! I just got promoted to a larger facility, thanks in part to my certification! I can't thank you enough for all you've done to promote the professionalism of being a health care office manager!
— Lisa Kodya, CMM
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Thank you for the opportunity to become a CMM. I am so happy to have passed the exam; what a wonderful challenge! I learned so many things that I did not know and I refreshed in my mind on so many things that I did know and had forgotten or took for granted. I was surprised at how much I knew. Every day we work with all the issues addressed and think nothing of it, until we are questioned and then we try to second guess ourselves. I am so happy to belong to PAHCOM and now to be a Certified Medical Manager.
— Liz Schultz, CMM (Retired)
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In this world of increasingly complex medical practices, clinic managers must be continually upgraded and educated in their knowledge of personnel, administration, CPT coding and compliance concerns and, most particularly, continual expense control. An organization like PAHCOM provides an outstanding forum for managers to meet and share knowledge and concerns of medical practices. Participation of managers in an organization like PAHCOM is an absolute MUST!
— James E. Hammond, CHBC, CPA
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I joined PAHCOM in 1997. I immediately took my CMM examination in Buffalo, NY. My certification not only lets others know that I possess the skills to effectively manage a busy 5 physician internal medicine group, but also gives me the confidence to come to work each day with the knowledge to be the best that I can be, on behalf of our staff and our patients alike. My CMM is invaluable in my professional career as a medical office manager.
— Helena Farabella, CMM