In recent years, violence against healthcare workers has escalated. We aim to equip office managers with helpful communication strategies to de-escalate challenging patients and visitors before such situations reach a boiling point. The safety of yourself, your team and your patients is of the utmost importance.
During this one-hour session, we will discuss effective communication strategies as well as conflict resolution and de-escalation techniques that can help to ensure better outcomes and safety for everyone involved. Empower your staff and your providers with these important tips.
Key Takeaways:
1. Stay Calm and Composed
2. Use Active Listening Techniques
3. Express Empathy and Validation
4. Set Clear Boundaries
5. Offer Solutions and Options
6. Document and Follow Up
Join this interactive webinar to learn important communication approaches to help manage difficult interactions with people under stressful circumstances.
Reserve your spot now and embark on a journey to become a more versatile and impactful communicator.
Speaker bio:
Lauren Coates is a healthcare strategist with 20 years of expertise building relationships with hospital executives, physicians, nurse leaders and practice managers. She’s a people connector and a national speaker with a passion for improving communication in the healthcare setting.
CEU Approved: 1.0 CMM
Hosted by Communication TwentyFourSeven
FREE